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Half Day Design Workshops

1

01 Service design for hospitality businesses

Understand how people, systems and processes work together to create customer experiences in the hospitality sector. In this workshop you will:

  • Get an overview of service design and how it applies to the hospitality industry.
  • Plot your current experience, and benchmark against best practice.
  • Identify and assess opportunity areas for your business.
  • Develop a plan to test and make changes.
2

02 Designing visitor experiences

Tourism is a tough market, with increasing competition and constantly changing demands making it harder than ever to exceed visitor’s expectations. Taking a design-led approach can help.

In this workshop you will:

  • Get an overview of experience design and how it applies to the tourism industry.
  • Identify your target market and assess how well you understand them.
  • Evaluate your current experience and explore ways to tailor for your target market.
  • Develop a plan to test and make changes.
3

03 Citizen Experience for Local Government

A practical exploration of how citizens can be brought into the design and delivery of local government services and experiences (no, not through surveys).

In this workshop you will:

  • Get an overview of human-centred design and its application in local government.
  • Deep dive into one of your current challenges and explore a range of possible ways you could involve citizens.
  • Try out some of those methods.
  • Assess which is most appropriate and develop a plan to implement.

Alexandra can easily adapt any of these programs to your industry or circumstances. 

Half day workshop cost is $2,500 plus GST. This is for up to 6 participants and includes all workshop materials. Venue hire and catering is not included. Reimbursement may be required for travel further than 100km from Melbourne.