ER

Working with Brisbane North Health Alliance, our goal was to reduce the number of presentations to the emergency department by patients with chronic health conditions, in non-emergency situations.

The initial co-design exercise involved patients, hospital staff, GP clinics and support services, working together to understand the challenges and generate possible solutions. Our approach combined desktop research, semi-structured interviews, and generative co-design sessions.

The result was a 12 month pilot that significantly reduced ED presentation by the target clients by 75%, and returned 396% of the funding invested.

Following on from the success at Caboolture, the team received funding to expand the program to Redcliffe ED. Alexandra undertook a further co-design process with practitioners and patients in the Redcliffe area, to incorporate lessons learned from Caboolture and explore what might be different or need to change in order to adapt the program to Redcliffe.

Client: Brisbane North PHN
Year: 2021 Caboolture and 2023 Redcliffe (while Alexandra was working at Meld Studios)